London: A police investigation has been ordered into the alleged data thefts in Indian call centres as reported by a television channel, the premier trade body National Association of Software and Services Companies (NASSCOM) said on Friday.
It asserted that India was leading the way in setting up some of the most stringent standards for data security in call centres.
"We take any alleged breach of security extremely seriously. The fact that there was no suggestion of customers suffering financial loss in Dispatches' report (shown on Channel 4) does not diminish the priority we give to all security issues," Vice President of NASSCOM Sunil Mehta said.
"An investigation by the Indian police is already well underway and we call upon Dispatches full and complete cooperation with their inquiries," he said.
Mehta said the programme made it clear that data security is an International issue that is not unique to any one country. “But in India we are seeking to lead the way to even more stringent standards," he added.
India was setting up a national registry of employees in the IT software and services industry, promoting the sharing and implementation of best practices in member companies, training enforcement officials and creating awareness in the judiciary in India on cyber crimes, Mehta said.
NASSCOM is working closely with the Indian Government to evolve amendments to India's already-tight laws so as to ensure the globally best cyber environment and establishing a self-regulatory organisation to ensure the highest standards across the industry.
"These measures are already helping the Indian call centre industry set some of the very highest International standards," Mehta said.
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