In the last 24 hours, IndiGo, a prominent airline, made headlines as a passenger attacked a pilot on a delayed Delhi to Goa flight.
However, not all flight delays lead to frustration, as proven by a recent incident where a Vistara passenger commended the airline for its outstanding response to a six-hour delay.
In a tweet on Sunday, passenger Akshay Chaturvedi shared his experience: “My @airvistara flight today was 6 hours late, of which over 3 hours were inside the plane waiting on the runway. But, the way they handled the mini-crisis was super incredible!”
Chaturvedi highlighted the positive aspects, giving credit to Vistara for honest communication, continuous ventilation, and strategic planning during the delay. He praised the crew members – Shreshtha, Nikitha, and Jyoti on the UK 963 flight – as “true rockstars,” as reported by HT.
My @airvistara flight today was 6 hrs late, of which over 3 hrs were inside the plane waiting on the runway. BUT, the way they handled the mini-crisis was super incredible! First, 100/100 on honest communication, what’s in their hands and what’s not, apologising profusely,…
— Akshay Chaturvedi (@Akshay001) January 14, 2024
The post garnered widespread support from other users, with one stating, “Fantastic. That’s the mark of TATA. Culture Matters.” Another user expressed a preference for Vistara over IndiGo, willing to pay extra for the superior service.
“I agree with your message. It’s clear and well-expressed, aligning with my thoughts on the matter as I was also on the same flight UK 963. @airvistara crew and team know services better and they delivered yesterday,” added a third user.
Amid flight chaos, Vistara’s commendable crisis management has not only won the hearts of passengers but also emphasized the airline’s commitment to customer satisfaction.
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