By launching its maiden electric scooters S1 and S1 Pro on August 15 this year, Ola has been eyeing on the electric vehicle market of India. But it seems like they will have to cross way too many hurdles to take a position in the market. Recently, Ola has been hit by a slew of complaints by its customers who had bought the new e-scooters. One of the customers took to his Twitter handle to share the photo of his Ola S1 Pro e-scooter being towed away. In the caption, he described the issue saying that his scooter was delivered just one day ago but developed issues in the headlight along with some peculiar noises. He had ridden the vehicle for just six kilometres.
@bhash hi Bavish, my Ola S1 pro was delivered yesterday. In less than 6km of drive aftr delivery it has to be towed away for screeching noises and headlight issues.What irks me more is that I'm yet to get my bike back despite promising to bring it back in few hours @OlaElectric pic.twitter.com/pHi0uEPGYi— Toadie (@ToadTweets) December 22, 2021
“What irks me more is that I'm yet to get my bike back despite promising to bring it back in few hours," the user further wrote while tagging Ola Electric.
Soon after the tweet did rounds online, Ola Electricreplied to the man assuring him to fix his scooter. But to their disappointment, the user again shared a photo of the brand new e-scooter that was replaced by Ola. This time, he pointed out a broken number plate and oil marks on the vehicle.
Hey, we're going to fix this for you right away! Please DM us your contact details & we'll reach out to you!— Ola Electric (@OlaElectric) December 22, 2021
Update:Bike is back with broken plates and oil marks of workshop all over. And yes it's a brand new bike. Not going the way i wanted @bhash @PowerDrift @carandbike @MotostoriesIn @MotorBeam pic.twitter.com/xXN8xLZXga— Toadie (@ToadTweets) December 22, 2021
The incident triggered reactions from other customers of the e-scooter as well who expressed their disappointment online. Another customer shared a video describing the charging issues with his new Ola S1 Pro scooter. The unpleasant customer reviews prompted one user to even cancel his order for the Ola scooter.
On Day 4 & 5 Ola S1 Pro doesn't want to charge to 100% & is stopping at 90%, to continue it to charge beyond 90 upto 100, steps taken are:1. Press rest on charger.2. Hard reset the scooter.Fix this @OlaElectric @bhash @varundubey pic.twitter.com/Gbd0pQOCQs
— (@don4every1) December 20, 2021
Disappointed with OLASuccessfully cancelled my order
#olaelectric #OLA #OlaS1Delivered #OlaScooter #lowrangescooter pic.twitter.com/Ki8l1QQ7XB
— ᒍᗩᗰᑌᖇᗩ GᗩᗰIᑎG (@Jamuragaming) December 23, 2021
Earlier, Ola had irked customers by failing to deliver the scooters on time. Reportedly, the company had earlier claimed of beginning deliveries by late November but soon pushed it to the second half of December. Ola had blamed the delay on the global shortage of chips and electronics.
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The Ola scooters S1 and S1 Pro come at a price of Rs 79,000 and Rs 1,09,999, respectively,and are part of Ola’s ambitious project to build millions of e-scooters annually in a bid to reverse climate change.
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