Make sure that you qualify for closing the case. If you're a buyer, you can close a case against a seller after four days if you receive the product. As a seller, you can only close a case manually in the following situations: The buyer did not pay you, and it has been at least four days since you opened the case. The buyer paid you using a payment method not supported by eBay, and it has been at least four days since you opened the case.
Open the eBay website. Go to https://www.ebay.com/. This will open your account's main page if you're signed in. If you aren't signed in, click Sign in in the top-left corner of the screen and enter your email address and password before continuing.
Click Help & Contact. It's a link at the top of the page.
Scroll down and click Resolution Center. You'll find this option at the bottom of the "Popular solutions" column.
Find your case. You'll find your case in the "Your requests and cases" section near the bottom of the page.
Click Take action. It's a link to the right of the case. A drop-down menu will appear. If you're a buyer, click Respond to Case here.
Click Receive fee credit. It's in the drop-down menu. If you're a buyer, click Close the case here.
Check the "Yes" or "No" box. If you have received payment from the buyer, you'll check Yes, while you'll check No if you haven't received payment. Skip this step if you're a buyer.
Click Close case. It's a blue button below the "Yes" and "No" boxes. Doing so will close your case and, if you haven't received payment, refund your listing fees. If you're a buyer, click Submit instead.
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