New Delhi: A recent survey commissioned by National Cash Register (NCR) Corporation, a retail solutions provider in India, revealed that Indian consumers show a significant keenness to use and adopt new self-service technologies such as self check-in at airports.
The study revealed that about 74 per cent of respondents have shown a clear likelihood to use new technology like self-service kiosk solution for airline check-in for passengers.
“As Indian airline industry matures, consumers will expect the convenience seen in more developed markets. With the number of airlines growing rapidly and the increase in passenger traffic, self check-in could be a significant means to reduce pressure at the check-in counters,” says General Manager, Retail Solutions, NCR Corporation, South East Asia, Shrihari Bhat.
“The survey clearly shows that the savvy Indian consumer is ready to adopt technologies that will empower the consumer with better service options.”
Self-service check-in basically means that a passenger can go to a kiosk, enter the required details and get the boarding pass directly from the kiosk rather than wait in a queue at a counter for this. The passenger may then drop luggage to be checked in at a designated drop point if required.
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